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29 November 2020

Airport serious about access

Stansted Airport in Essex has two Changing Places toilets installed by our sponsors Aveso and we are delighted to support the airport’s further commitment to accessibility for all.

More information below from Disabled Go who are working with the aiport and aim  to maximise independence and choice for disabled people in accessing their local area and the places we all want to visit.


Stansted Airport First Major London Airport to Launch Pan-Disability Detailed and Transparent Access Guide

Thanks to support from Manchester Airport Group (M.A.G), London Stansted Airport now has its own fine grain detailed accessibility guide. The service is available to use for FREE here or just Google ‘DisabledGo London Stansted Airport’.

The new guide, developed in partnership with DisabledGo, aims to assist disabled people or anyone who would like to know more about how to get to and around the airport.

The airport was independently assessed in person by DisabledGo surveyors who looked at each stage of the passenger journey. The access guide talks users through the accessibility of the airport – from transport to check-in, security to departures, together with the assistance available. It also provides detailed information – from walking distances to toilet locations, fixtures and fittings to dimensions, signage to hearing assistance and lighting.

London Stansted is the first London airport to publish a fully transparent, independent fine grain detailed pan-disability access guide.  M.A.G, the airport operator is committed to enhancing the experience of its passengers, and the guide aims to give disabled people and their families the confidence to fully access the airport and have the best trip possible. The guide will join over 125,000 other venues across the UK that already feature on

The guide launches at a time when consumer research carried out by Civil Aviation Authority (CAA) states that passengers with reduced mobility demonstrated a strong demand for information, such as walking distances, waiting times, number and type of accessible toilets.  Equally the guide looks to address the needs of people with a wide range of requirements and providing many essential details for people with hidden impairments.

The information in the guide will enable people with access concerns to independently decide for themselves the best way to access the airport and to decide in advance how much assistance they will need.

Barry Stevenson, Chairman of DisabledGo, commented:

‘We are delighted to be working with M.A.G to improve passenger experience and accessibility at their airports.  London Stansted is currently the only London airport to offer comprehensive accessibility information to its passengers. We feel M.A.G is leading the way in improving airports for disabled people, demonstrated by our work together and the installation of Changing Places. The feedback we get from our many hundreds of steering groups of disabled people, is that they want to be able to move independently around the airport and enjoy the facilities at their leisure. Stansted airport now enables this freedom with the new access guide’

Andrew Harrison, Stansted Airport’s Managing Director, said:

“Stansted Airport is delighted to have worked with DisabledGo and be the first UK airport to roll-out such an important guide for passengers. Stansted is nearing completion on a major terminal transformation to improve all aspects of the passenger experience and this new guide will help to create a first class experience for passengers with reduced mobility when travelling through the airport. We would like to thank DisabledGo for their hard work in making this happen.”
For more information, please contact DisabledGo on 01438 842710 or email

Copyright 2020 Changing Places