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The number of Changing Places toilets is steadily growing. However, more toilets are needed to cater for the needs of the many thousands of people who need them.

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If you are thinking of installing a Changing Places toilet уou can click on the headings on the right to get answer to a particular question.

You can also find answers in the Frequently Asked Questions.

How venues have installed a Changing Places toilet

How did other venues go about installing a Changing Places toilet? You can read case studies about some venues who already provide Changing Places toilets here. If you would like your venue to feature here please email changingplaces@musculardystrophyuk.org

Trafford Centre, Manchester

Trafford Centre, Manchester The Trafford Centre, one of the eight largest shopping centres in the UK, is home to 230 stores and 55 restaurants, cafes and bars. It is visited by approximately 6...

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Nottingham City Council

Nottingham City Centre Nottingham is a vibrant city, home to 278,000 residents and is a popular tourist destination. It is also one of the UK cities leading the way in the provision of Changing P...

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London City Hall

City Hall, London City Hall is the headquarters of the Greater London Authority and the Mayor of London. It is a place filled with employees as well as a popular tourist venue where visitors can tou...

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Bradford

Case study installing a Changing Places toilet in Bradford

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Venue stats

#CPAD2021 venue stats

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Cassiobury Park case study

Cassiobury Park, Watford - venue case study

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Case Study Quotes

Show the positive difference Changing Places toilets make.

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After installation....

Here are some things to consider to ensure your Changing Places toilet continues to be an asset to you and your customers.

If you haven’t already done so, please register your Changing Places toilet with the Consortium so we can add it to the Changing Places map. The easiest way to do this is online, or contact us if you need an offline registration form. Don’t forget to attach some photos of the facility for us to include on our site.

Don’t forget to update us if any details change, eg opening hours or contact details, so we can update your entry on our site.

Changing Places toilets must be properly signposted.

  • The signage files contacting the Changing Places logo will be sent to you when you register your toilet with us, or contact us and we can send you a copy
  • Signs should be located on the entrance to the toilet, inside the venue, and on any appropriate street signage. It’s recommended that a sign is placed at the entrance to the venue, and at regular intervals along the route to the facility. Consider whether this should be overhead so that it remains visible when the venue is full of visitors.
  • The Changing Places symbol should be displayed on the toilet door. You may want to add the words “Changing Places toilet”, as the symbol is not always recognised by everyone
  • You should also consider whether additional information such as what a Changing Places toilet is and how to get access, should be provided
  • Guidance should be provided within the Changing Places toilets, stating the manufacturer’s maximum weight limit for the hoist and bench, along with any necessary instructions for using the equipment

See our signage page for more information

Hold a launch event to celebrate and promote your new Changing Places toilet. Invite local campaigners and press - we can help you with this.

Also promote your Changing Places toilet via social media. Engage with us on Twitter (@CP_Consortium), we’re happy to help you get the word out!

Consider displaying information about the Changing Place toilet on your website:

  • What the Changing Places toilet is
  • That the user must bring their own sling
  • Exact location of the Changing Places toilet and any access arrangements, eg if the toilet is locked on arrival or access must be granted by a staff member
  • Opening times
  • Contact details for any problems

You must ensure that all your staff are fully trained in what the Changing Places toilet is and how it differs from a standard accessible WC. It’s also vital that all staff know its location within your venue and any access arrangements, so they can direct visitors to it.

For any advice on staff training, visit Access for All

Cleanliness & maintenance

It’s essential that your Changing Places facility is regularly cleaned and maintained, so ensure that you sign up for the necessary servicing and maintenance agreements with your equipment provider/installer. Regular maintenance should also include (as a minimum):

  • Keeping the access route clear
  • Keeping signage visible
  • Maintaining door locks & handles/automatic opening doors
  • Emptying waste bins (and checking that bins don’t cause an obstruction)
  • Hoist motor & changing bench returned to charging position / batteries charged
  • All surfaces thoroughly cleaned using appropriate cleaning products
  • Alarm cord is at full length, and alarm system is tested regularly
  • Replenishing toilet paper / wide paper roll / soap

Please notify us immediately if there are any maintenance problems that may temporarily take your Changing Places toilet out of action, so we can let our users know.

There are sites and apps that allow users to review venues with Changing Places toilets. Good feedback will mean good publicity for your venue, and any negative reviews will flag up problems and help you to resolve them quickly, so we’d recommend engaging with these sites:

Frequently Asked Questions

Here we've tried to answer some of the most frequently asked questions from venues installing Changing Places toilets.

If you have a question that isn't addressed here, please get in touch.

If you're an individual or family who use Changing Places toilets, check out our FAQs for users page

Standard accessible toilets do not meet the needs of all people with a disability. People with profound and multiple learning disabilities, as well as people with other physical disabilities such as spinal injuries, muscular dystrophy and multiple sclerosis often need extra equipment and space to allow them to use the toilets safely and comfortably. These needs are met by Changing Places toilets. Changing Places toilets are different to standard accessible toilets and should be provided in addition to accessible toilets.

You can find your nearest Changing Places toilet on our map. Just enter your postcode or town in the search.

You can get further information about the RADAR key scheme from the RADAR website. You should be able to obtain a RADAR key by contacting the Access Officer at your local authority. For those who can't get a RADAR key from your local authority, you can obtain one from RADAR directly for a small charge, by calling or emailing them.

Different organisations will be responsible for the Changing Places toilet, depending on how and by whom they were installed. Local authorities, public sector organisations and private organisations may all have installed a Changing Places toilet in your area.

Factsheet is here.

Find out how to get involved in the campaign. Read about some of our campaigners, and find out what action you can take.

If you know of a great Changing Places toilet, find out how to nominate them for a prize at the Annual Loo of the Year awards here.

If you find a Changing Places toilet that isn't listed with us, please get in touch. We can then work with the venue to get them registered.

We rely on venues to notify us when there is a problem with their Changing Places toilet. Unfortunately this doesn't always happen, so if you come across an issue with a Changing Places toilet please let us know! We can then flag the problem on our map so other users are aware of it, and we can work with the venue to get the problem resolved.

You can leave feedback on a particular Changing Places toilet via the map - each registered Changing Place has a Leave Feedback button on its map entry. This will come straight to us and we can liaise with the venue.

You can also review Changing Places toilets using the Cleen app, and Cleen will flag any problems with the venue.

Please do also give feedback if a venue exceeds your expectations!