The number of Changing Places toilets is steadily growing. However, more toilets are needed to cater for the needs of the many thousands of people who need them.View Form
If you are thinking of installing a Changing Places toilet уou can click on the headings on the right to get answer to a particular question.
You can also find answers in the Frequently Asked Questions.
How did other venues go about installing a Changing Places toilet? You can read case studies about some venues who already provide Changing Places toilets here. If you would like your venue to feature here please email changingplaces@muscular
Here are some things to consider to ensure your Changing Places toilet continues to be an asset to you and your customers.
If you haven’t already done so, please register your Changing Places toilet with the Consortium so we can add it to the Changing Places map. The easiest way to do this is online, or contact us if you need an offline registration form. Don’t forget to attach some photos of the facility for us to include on our site.
Don’t forget to update us if any details change, eg opening hours or contact details, so we can update your entry on our site.
Changing Places toilets must be properly signposted.
See our signage page for more information
Hold a launch event to celebrate and promote your new Changing Places toilet. Invite local campaigners and press - we can help you with this.
Also promote your Changing Places toilet via social media. Engage with us on Twitter (@CP_Consortium), we’re happy to help you get the word out!
Consider displaying information about the Changing Place toilet on your website:
You must ensure that all your staff are fully trained in what the Changing Places toilet is and how it differs from a standard accessible WC. It’s also vital that all staff know its location within your venue and any access arrangements, so they can direct visitors to it.
For any advice on staff training, visit Access for All
It’s essential that your Changing Places facility is regularly cleaned and maintained, so ensure that you sign up for the necessary servicing and maintenance agreements with your equipment provider/installer. Regular maintenance should also include (as a minimum):
Please notify us immediately if there are any maintenance problems that may temporarily take your Changing Places toilet out of action, so we can let our users know.
There are sites and apps that allow users to review venues with Changing Places toilets. Good feedback will mean good publicity for your venue, and any negative reviews will flag up problems and help you to resolve them quickly, so we’d recommend engaging with these sites:
Here we've tried to answer some of the most frequently asked questions from venues installing Changing Places toilets.
If you have a question that isn't addressed here, please get in touch.
If you're an individual or family who use Changing Places toilets, check out our FAQs for users page
Standard accessible toilets do not meet the needs of all people with a disability. People with profound and multiple learning disabilities, as well as people with other physical disabilities such as spinal injuries, muscular dystrophy and multiple sclerosis often need extra equipment and space to allow them to use the toilets safely and comfortably. These needs are met by Changing Places toilets. Changing Places toilets are different to standard accessible toilets and should be provided in addition to accessible toilets.
You can find your nearest Changing Places toilet on our map. Just enter your postcode or town in the search.
You can get further information about the RADAR key scheme from the RADAR website. You should be able to obtain a RADAR key by contacting the Access Officer at your local authority. For those who can't get a RADAR key from your local authority, you can obtain one from RADAR directly for a small charge, by calling or emailing them.
Different organisations will be responsible for the Changing Places toilet, depending on how and by whom they were installed. Local authorities, public sector organisations and private organisations may all have installed a Changing Places toilet in your area.
Find out how to get involved in the campaign. Read about some of our campaigners, and find out what action you can take.
If you know of a great Changing Places toilet, find out how to nominate them for a prize at the Annual Loo of the Year awards here.
If you find a Changing Places toilet that isn't listed with us, please get in touch. We can then work with the venue to get them registered.
We rely on venues to notify us when there is a problem with their Changing Places toilet. Unfortunately this doesn't always happen, so if you come across an issue with a Changing Places toilet please let us know! We can then flag the problem on our map so other users are aware of it, and we can work with the venue to get the problem resolved.
You can leave feedback on a particular Changing Places toilet via the map - each registered Changing Place has a Leave Feedback button on its map entry. This will come straight to us and we can liaise with the venue.
You can also review Changing Places toilets using the Cleen app, and Cleen will flag any problems with the venue.
Please do also give feedback if a venue exceeds your expectations!