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DfT funding for service stations - round 2 guide

16th Jun 2021

Department for Transport funding to install Changing Places toilets at service stations - round two


Information for applicants

The funding is part of the Department for Transport's Inclusive Transport Strategy which aims to improve accessibility across all types of travel for people with visible and less visible disabilities.
Applications must come directly from service station operators; you cannot nominate a service station or apply on their behalf. 
The application deadline is 12th January 2020. Applications will then be reviewed and we plan to announce the results by the end of March 2020. 
As there is a limited amount of money available we will not be able to fund all applications received.  For successful applications, we will award 50% of the total cost of the installation, the other 50% to be match-funded by the service station operator. The grant will be payable in a single instalment, on completion of the project. The service station operator is responsible for all associated and ongoing maintenance costs.
For guidance on the requirements of a Changing Places toilet, please click here. Please note that proposed Changing Places toilets must meet these criteria in order to qualify for funding.

Completing the online application form

Based on feedback received from round 1, we've made some improvements to the online application system for round 2. Here are some updates and tips that may help:


Please start your application using the link we emailed to you



Please enter the contact details of the person completing the form; these are also the details we will use to get in touch with you if we have any questions during the application review process.


Once you’ve submitted your contact details, you’ll receive an automatic email confirming that your application has begun. If you need to leave your application and return to it later, use the link in the confirmation email to return to your saved application.
Please note – completed fields are saved only when you click ‘Next’ to proceed to the next page.


Some fields are marked with a * as mandatory. These fields have to be completed before the application can be submitted. This will help prevent us coming back to you with lots of questions when the applications are reviewed!


At the end of the form, you’ll have the option to review your application before you submit it. This will allow you to go back and correct any issues.


You’ll receive an email confirmation once your application has been submitted, this will include a copy of your completed application form for your records.


Once you’ve submitted your application, you can start a new application for a different service station site without entering your contact details again. Just click on the link in that initial email again and automatically start a new application
• Please note - applications can only be filled in one at a time. Only when you have clicked ‘Submit’ on your first completed application will you be able to use the link to start the next one.

 For any queries, please get in touch